Last updated: 8 November 2024
This Privacy Policy describes how OLO (the ‘Website,’ ‘we,’ ‘us,’ or ‘our’) collects, uses, and shares your personal information when you visit witholo.com (the “Website”), use our services, make a purchase, or otherwise interact with us in relation to the Website (collectively, the ‘Services’). . For the purposes of this Privacy Policy, ‘you’ and ‘your’ refer to you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the ‘last updated’ date, and take any other steps required by law.
How we collect and use your personal data
In order to provide the Services, we collect personal data about you from various sources, as described below. The data we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.
What personal data we collect
The type of personal data we collect about you depends on how you interact with our website and use our services. When we use the term ‘personal data’, we are referring to data that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Data we collect directly from you
The data you provide to us directly through our services may include:
Contact details, including your name, address, telephone number and email address.
Order data, including your name, billing address, delivery address, payment confirmation, email address, and telephone number.
Account data, including your username, password, security questions, and other data used for account security.
Customer support data, including the data you provide in communications with us, such as when you send a message via the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (‘Usage Data’). To do this, we may use cookies, pixels and similar technologies (‘Cookies’). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we receive from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our website and services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment so that we can fulfil your orders and provide you with the products or services you have requested in order to fulfil our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we receive from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal information
* Provision of products and services. We use your personal information to provide you with the services and to fulfil our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges, or other transactions, setting up, maintaining, and otherwise administering your account, organising shipping, facilitating returns and exchanges, and other functions and features related to your account. We may also enhance your shopping experience by enabling Shopify to link your account to other Shopify services you may wish to use. In this case, Shopify will process your data in accordance with its privacy policy and consumer privacy policy.
* Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending you marketing, promotional and sales communications via email, SMS or post, and displaying advertisements for products or services to you. This may include using your personal data to better tailor the services and advertising on our website and other websites to you. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6 (1) (f) GDPR.
* Security and fraud prevention. We use your personal data to detect, investigate or take action against potential fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for the security of your account access details. We strongly recommend that you do not share your username, password or other access details with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
* Communication with you and improvement of services. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to respond to you, provide you with effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many other websites, we use cookies on our website. Specific information about the cookies we use in connection with the operation of our shop with Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including storing your actions and preferences), to perform analytics and to better understand user interaction with the services (in our legitimate interest in managing, improving and optimising the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain features and general functionality, to no longer function properly or be available. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we share personal data
In certain circumstances, we may share your personal data with third parties in order to fulfil contracts, pursue legitimate purposes and for other reasons subject to this privacy policy. These circumstances may include:
* To vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment, and shipping).
* To business and marketing partners to provide you with services and advertising. Our business and marketing partners use your information in accordance with their own privacy notices.
* When you instruct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations with your consent.
* To our affiliates or otherwise within our group of companies, in our legitimate interest to run a successful business.
* In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of use, and to protect or defend the Services, our rights and the rights of our users or others.
We share the following categories of personal data and sensitive personal data about users for the purposes set out above under ‘How we collect and use your personal data’ and ‘How we share personal data’:
Category Categories of recipients
• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, purchase information and customer support information
• Internet or other similar network activity, such as usage data
• Geolocation data, such as locations determined by an IP address or other technical means • Providers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners, and data analysis providers)
• Business and marketing partners
• Affiliated companies
We do not use or share sensitive personal data without your consent or for the purpose of deriving characteristics about you.
With your consent, we share personal data for the purpose of conducting advertising and marketing activities as follows.
Third-party websites and links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networks, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation to use by us or third parties. The inclusion of such links does not in itself constitute an endorsement of the content of those platforms or their owners or operators, unless specified in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us at the contact details provided below to request that this data be deleted.
At the time this Privacy Policy becomes effective, we have no actual knowledge that we ‘share’ or ‘sell’ (as defined by applicable laws) personal data from individuals under the age of 16.
Security and retention of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee ‘perfect security’. Furthermore, the data you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential data to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may refuse your request in accordance with legal requirements.
* Right of access/information: You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
* Right to erasure: You may have the right to request the erasure of the personal data we hold about you.
* Right to rectification: You may have the right to request the rectification of inaccurate personal data we hold about you.
* Right to portability: You may have the right to obtain a copy of the personal data we hold about you and, in certain circumstances and with certain exceptions, to request that this data be transferred to a third party.
* Right to object to sale, sharing or targeted advertising: You may have the right to instruct us not to ‘sell’ or “share” your personal data, or to object to the processing of your personal data for purposes that qualify as ‘targeted advertising’ under applicable data protection laws. Please note that if you visit our website with the global privacy control opt-out setting enabled, we will automatically consider this as a request to opt out of the ‘sale’ or ‘sharing’ of data for the device and browser you are using to visit the website, depending on your location.
* Restriction of processing: You may have the right to request that we stop or restrict the processing of personal data.
* Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
* Object: You may have the right to object to our decision if we reject your request. You can do this by responding directly to our rejection.
* Managing communication preferences: We may send you promotional emails, which you can unsubscribe from at any time using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may continue to send you non-promotional emails, such as those regarding your account or orders.
You can exercise all of these rights by using the relevant information on our website or by contacting us using the contact details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to obtain information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable law, you may appoint an authorised representative to make requests on your behalf to exercise your rights. Before we accept such a request from an authorised representative, we will require proof that you have authorised them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable laws.
Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.
International users
Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data will also be processed by employees and third-party providers and partners in these countries.
When we transfer your personal data outside Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the competent authority in the United Kingdom, unless the data is transferred to a country that has been classified as a country with an adequate level of protection.
Contact
If you have any questions about our data protection practices or this privacy policy, or if you wish to exercise any of your rights, please call us or send us an email at Support@witholo.com
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the data controller for your personal data.