We have a 60-day return policy, which means that you have 60 days after receiving your goods to request a return.
To be eligible for a return, your goods must be in the same condition as when you received them, unworn or unused, with labels and in the original packaging. You will also need the receipt or proof of purchase.
To arrange a return, please contact us at Support@witholo.com
If your return is accepted, we will send you a return label and instructions on how and where to send your parcel. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us at any time at help-Support@witholo.com
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made items (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get the product you want is to return the item and, once the return is accepted, make a separate purchase for the new item.
14-day right of withdrawal in the European Union
Notwithstanding the above, for deliveries to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As mentioned above, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at Support@witholo.com